Complaints

We take complaints very seriously. We endeavour to act openly and honestly with all third parties in order to pursue our objectives. We recognise that complaints are an important way for the Company to be made accountable to the wider public, providing valuable prompts to review our performance as a whole, as well as insight into how our employees conduct themselves. Please refer to our complaints procedure for further information.

If you wish to make a complaint – including the option to make an anonymous complaint – simply fill out the form below. Complaints and concerns raised anonymously will be treated in confidence and every effort will be made to protect the complainant’s identity.

Employees, board members and contractors may refer to our Whistleblowing Policy.

Requests for information under the Freedom of Information Act

As a Company Limited by Guarantee we are not formally subject to the Freedom of Information Act 2005. However we recognise the importance of accountability and transparency and voluntarily adhere to this legislation. Please see our Information Transparency Policy for further information.